We currently ships within the United States and most countries Internationally. We are exploring ways to make our products more accessible globally. Stay tuned!

Shipping is calculated at check out.

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status here.

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing.

Please be careful when entering your shipping address, we will not be responsible for orders sent to the incorrect delivery address provided by the customer.

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, The So Collection reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

Unfortunately, we are unable to process exchanges at this time.